The Paper Store L3 Support

Provide Level 3 support for the Paper Store with their Jumpmind point of sale solution.

Minimize the Paper Store's workload by having Makira manage all parties to troubleshoot and resolve bugs that arise.

Provide custom and configuration enhancements to improve the in-store point of sale experience.

Issues assigned to Makira are triaged, documented and resolved within defined SLAs.

Weekly meetings with the Paper Store to review the status of open items.

Conduct "lessons learned" sessions to eliminate recurring issues and improve the Level 3 support process.