The Paper Store operates a fast-paced retail environment where POS availability is critical to customer satisfaction. Their internal team was initially managing day-to-day support escalations, vendor coordination, and rollout tasks for their new Jumpmind POS implementation. But as the business evolved, they needed a partner who could take full ownership of Level 3 support.
Makira was brought in to provide Level 3 support and ongoing enhancements for the Jumpmind POS platform. We manage all parties involved in issue resolution – from software vendors to third-party integrators. Using structured weekly reviews and SLA-based tracking, we proactively identify root causes and roll out improvements quickly. Our long-standing relationship with The Paper Store means we understand their business deeply, allowing us to anticipate needs and reduce friction.
"Makira is truly an extension of our team. Their deep understanding of our business, forged through a long-standing partnership, allows them to proactively manage our Jumpmind POS systems, ensuring continuous operations. This partnership frees our associates to focus on delivering the exceptional in-store experience our customers expect, knowing Makira handles the rest."
Craig Hewitt, COO at The Paper Store
Makira delivers retail systems support that goes beyond fixing issues – we create stability. Our experience with Jumpmind POS, combined with our hands-on approach and commitment to accountability, makes us the partner retailers trust when continuity, customer experience, and responsiveness matter most.
